New proposals unveil that ticket offices could eventually be closed at nearly every train station in England.
It’s believed that around three out of five train stations currently have a staffed ticket office, but the Rail Delivery Group (RDG) is looking to change this moving forward.
Yesterday, plans were unveiled to “bring station staff closer to customers” by moving them out of ticket offices and onto platforms and concourses instead.
The industry body has launched a 21-day public consultation, and is now asking passengers for their thoughts on the proposals.
Ticket offices could be closed at ‘nearly every’ train station in England / Credit: RDG
According to the RDG, the proposals would help to bring stations “up to date from the mid-90s”, which is when the rules on how to sell tickets were last reviewed, as this was “long before the invention of the smartphone” and back when an estimated 82% of all sales were from ticket offices, compared to just 12% on average today.
Bringing staff out from ticket offices would apparently allow the rail industry to “respond to that generational shift in customer behaviour” just like other similar industries and organisations have, the RDG says.
Customers queuing at a local train station ticket office / Credit: RDG
The changes would also mean a more “visible and accessible staff presence overall” in stations during staffed hours.
The proposed new “multi-skilled customer help roles” – which the RDG says are already in place at many stations nationwide – would apparently help to support better face-to-face interactions, and would mean previous ticket office staff are then able to help more customers across “a whole range of needs”.
Ticket office facilities will remain open at the stations and interchanges considered by the RDG to be the “busiest”, but aside from this, the rest would be closed.
The railway is proposing changes to how our staff help customers.
Our proposals mean staff on hand to give face to face help with a much wider range of needs, from journey planning, to finding the right ticket and helping those with accessibility needs.
— Rail Delivery Group (@RailDeliveryGrp) July 5, 2023
If the proposed changes are accepted, the RDG says closures would be “phased in gradually”.
In response to the RDG’s proposals unveiled today, Transport for the North (TfN) has raised a couple of concerns – with a spokesperson commenting acknowledging that while it “understands the way people buy tickets is changing” and that there “needs to be reform”, this should, however, be done in a “holistic” way that considers the needs of all station users and local communities.
“We are concerned that the focus on ticket office staffing in isolation of wider investment could lead to disadvantaging certain passengers and communities,” the TfN spokesperson continued.
“We will be working with our partners on a robust response to the consultation using local evidence and knowledge.”
Featured Image – Network Rail
News
Get Baked’s viral ‘Bertha’ cake has a sister on the way – and she sounds just as cheeky
She's big, she's green and she's ready to ruin your figure.
A lot of you will have seen the viral ‘Bertha’ cake by Leeds born beloved sweet treat specialists Get Baked.
They recently opened another site in Manchester's Northern Quarter, where queues literally formed round the block of hungry punters wanting to get their hands on the infamous sugary treats.
And now it's going to happen all over again, as they've recently unveiled their newest flavour which is sure to go down a storm.
We’ll give you a hint: it’s a current food and drink trend that’s about as big as Bertha herself – it’s not matcha, it’s not hot honey (duh), and it’s not Guinness…
Images: Get Baked
Yes—scratch that; HELL YES!Get Baked is set to welcome Bertha’s equally beautiful twin sister, and she’s officially a pistachio girlie.
Having started out life simply as ‘Bruce’, after taking inspiration from the iconic scene from Matilda, this thing has become a phenomenon in its own right, and who doesn’t like more flavours of a good thing?
Probably one of the biggest foodie crazes going at the minute, thanks to the popularity of pistachio cream, cookies, lattes and the similar social media sensation that is the ‘Dubai Pistachio Bar' people are rather fittingly going nuts for this particular flavour of almost absolutely anything.
With that in mind, the Leeds-born bakery and dessert shop – founded by Rich Myers over in Headingley back in 2011 – have shown no hesitation in hopping on the bandwagon and creating a new twist on their own viral menu item.
Teasing the full details in a post on their Instagram this week, they wrote: “What’s big, green, and is going to destroy your life in a couple of weeks’ time? Pistachio Bertha. Strictly limited to 5,000 slices. Coming oh so soon. GB.”
In case you were wondering just how mad those with a sweet tooth could possibly go for a slice of cake, just look at the recent queues when they finally launched in Manchester city centre:
Speaking on the grand opening here on our turf and his partner Amy’s hometown, Myers said simply: “Manchester, what a launch. Thanks for much for the warm welcome. Stay baked.”
Leeds Tattoo Expo to return to the First Direct Arena for 10th anniversary
Clementine Hall
The tenth annual Leeds Tattoo Expo will showcase some of the best in tattooing both local and internationally.
If you fancy getting yourself a fancy new bit of ink, then look no further than the iconic Leeds Tattoo Expo that will be returning to the First Direct Arena this June.
Taking place on Saturday 7 and Sunday 8 June 2025, over 200 tattooists and 70 traders will be flocking to the city to show off their skills.
And not only that, but there’ll also be a whole host of market traders for you to browse as well as live music to have a boogie to.
The artists will be tattooing with options for both pre-booked appointments and walk ups available throughout the weekend.
Image: Leeds Tattoo Expo
There will also be a piercer, tooth gems and a henna artist ready to adorn your body.
Alongside getting tattooed, there’s plenty to do and to see over the whole weekend; there'll be an alternative drawing class, an illustrators market with kids’ workshops provided by Art Gecko, an art fusion event on the main stage, burlesque performances and competitions, a small vintage clothing pop-up, fire breathing and break dancing demonstrations in the square outside the arena.
The annual tattoo competitions will also be taking place each evening, where tattooists showcase their work to a panel of judges, sponsored by Killer Ink!
To celebrate Leeds Tattoo Expo's tenth anniversary, they'll be hosting a Pre-Party at Belgrave Music Hall on Thursday 5 June which is a completely free entry event complete with live music and free pizza.
You can find out more about the event and book your tickets here via the First Direct Arena's website.
Emily Sergeant -
6th July 2023 
