Evri has been named the worst-performing delivery company in the UK for the second year running.
The parcel firm scored just 1.75 stars in the annual Citizen's Advice parcel league table, reports The Manc.
Published each year by Citizens Advice, the league table scores delivery companies against a number of criteria including customer service, parcel problems, and accessibility needs – Evri, formerly known as Hermes, failed to secure even a three-star overall rating out of five.
The information and advice organisation measured the performance of the top five delivery companies in the UK by parcel volume using data from its Consumer Service, as well as consumer polling and social media complaints.
Image: Evri
Now facing calls for regulator Ofcom to consider fining the company if it cannot improve its service, a spokesperson for the Evri said the businesses prides itself on offering a “fast, reliable, sustainable service which doesn’t cost the earth for consumers and businesses alike”.
But the firm scored just 1.75 stars in the annual ranking, and came last for a second year running, despite what was called an overall improvement to services.
Yodel, DPD, and Amazon Logistics are three other parcel firms continuing to fail consumers.
Yodel got the lowest score on a single criteria of all the firms, only achieving just 1.7 stars for customer service – with almost half of Yodel customers polled by Citizens Advice (43%) reporting a problem with their last delivery, compared with just over a quarter (28%) of Royal Mail customers – with the latter achieving the highest overall score in the ranking.
Image: Evri
As well as publishing the annual ranking, Citizen’s Advice also revealed that a link to its online advice page titled ‘If something you ordered hasn’t arrived’ had been viewed almost 211,000 times in the last 12 months.
The page had even been viewed 52,000 times in the three months leading up to last Christmas.
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service,” commented Dame Clare Moriarty – Chief Executive at Citizen’s Advice.
“Behind the figures are shoppers seriously let down when parcels go missing or are late.
Image: Evri
“The needs of those who rely most on online shopping, such as disabled people, are being forgotten, and our findings show there’s more for Ofcom to do to protect shoppers, and if these firms don’t up their game, it should be fining them.”
In response to the calls to fine delivery companies, an Ofcom spokesman added: “We agree that some parcel companies are failing their customers when deliveries go wrong, so we’re strengthening our regulations next year to make sure people are treated fairly by parcel firms.
“We welcome research that shines a light on their performance, which we are monitoring too. If we’re not satisfied with how companies respond when our new protections come into force, they may face enforcement action or tighter rules in future.”
She's big, she's green and she's ready to ruin your figure.
A lot of you will have seen the viral ‘Bertha’ cake by Leeds born beloved sweet treat specialists Get Baked.
They recently opened another site in Manchester's Northern Quarter, where queues literally formed round the block of hungry punters wanting to get their hands on the infamous sugary treats.
And now it's going to happen all over again, as they've recently unveiled their newest flavour which is sure to go down a storm.
We’ll give you a hint: it’s a current food and drink trend that’s about as big as Bertha herself – it’s not matcha, it’s not hot honey (duh), and it’s not Guinness…
Images: Get Baked
Yes—scratch that; HELL YES!Get Baked is set to welcome Bertha’s equally beautiful twin sister, and she’s officially a pistachio girlie.
Having started out life simply as ‘Bruce’, after taking inspiration from the iconic scene from Matilda, this thing has become a phenomenon in its own right, and who doesn’t like more flavours of a good thing?
Probably one of the biggest foodie crazes going at the minute, thanks to the popularity of pistachio cream, cookies, lattes and the similar social media sensation that is the ‘Dubai Pistachio Bar' people are rather fittingly going nuts for this particular flavour of almost absolutely anything.
With that in mind, the Leeds-born bakery and dessert shop – founded by Rich Myers over in Headingley back in 2011 – have shown no hesitation in hopping on the bandwagon and creating a new twist on their own viral menu item.
Teasing the full details in a post on their Instagram this week, they wrote: “What’s big, green, and is going to destroy your life in a couple of weeks’ time? Pistachio Bertha. Strictly limited to 5,000 slices. Coming oh so soon. GB.”
In case you were wondering just how mad those with a sweet tooth could possibly go for a slice of cake, just look at the recent queues when they finally launched in Manchester city centre:
Speaking on the grand opening here on our turf and his partner Amy’s hometown, Myers said simply: “Manchester, what a launch. Thanks for much for the warm welcome. Stay baked.”
Leeds Tattoo Expo to return to the First Direct Arena for 10th anniversary
Clementine Hall
The tenth annual Leeds Tattoo Expo will showcase some of the best in tattooing both local and internationally.
If you fancy getting yourself a fancy new bit of ink, then look no further than the iconic Leeds Tattoo Expo that will be returning to the First Direct Arena this June.
Taking place on Saturday 7 and Sunday 8 June 2025, over 200 tattooists and 70 traders will be flocking to the city to show off their skills.
And not only that, but there’ll also be a whole host of market traders for you to browse as well as live music to have a boogie to.
The artists will be tattooing with options for both pre-booked appointments and walk ups available throughout the weekend.
Image: Leeds Tattoo Expo
There will also be a piercer, tooth gems and a henna artist ready to adorn your body.
Alongside getting tattooed, there’s plenty to do and to see over the whole weekend; there'll be an alternative drawing class, an illustrators market with kids’ workshops provided by Art Gecko, an art fusion event on the main stage, burlesque performances and competitions, a small vintage clothing pop-up, fire breathing and break dancing demonstrations in the square outside the arena.
The annual tattoo competitions will also be taking place each evening, where tattooists showcase their work to a panel of judges, sponsored by Killer Ink!
To celebrate Leeds Tattoo Expo's tenth anniversary, they'll be hosting a Pre-Party at Belgrave Music Hall on Thursday 5 June which is a completely free entry event complete with live music and free pizza.
You can find out more about the event and book your tickets here via the First Direct Arena's website.
The Hoot -
22nd November 2022 
